1. Introduction
Tbet app (tbetapp.net) is Bangladesh's trusted online betting platform. When we provide you with our services — from account creation to payment processing — we need to collect certain information. This Privacy Policy explains what that information is, how it is collected, and how it is used.
Registering or using any service on tbet app means you agree to this privacy policy. We recommend reading it in full before signing up. If you have any questions, our support team is always ready to help.
This policy applies solely to the tbetapp.net website and the tbet app mobile application. We are not responsible for any third-party websites or services.
2. What Information We Collect
Tbet app collects two types of information — what you provide directly, and what is generated automatically while you use the platform.
| Data type | Description | Collection Method |
|---|---|---|
| Registration Details | Name, mobile number, email address, date of birth | Registration Form |
| Identity Verification (KYC) | Copy of national ID, passport, or driving licence | KYC Process |
| Payment Information | Mobile banking number (bKash/Nagad/Rocket), transaction history | Deposit/Withdrawal |
| Device & Technical Information | IP address, browser type, device model, operating system | Automatic |
| Usage Data | Login activity, betting history, preferred games or sports | Platform Usage |
| Contact Information | Messages, complaints, or feedback sent to support | Live Chat / Email |
We only collect information that is strictly necessary to operate our services. No excessive or unnecessary data is requested.
3. How Your Data Is Used
Information collected on tbet app is used only for specific purposes, detailed below:
- Account Management: For account creation, login security, and profile updates.
- Payment Processing: To verify deposits and withdrawals and to prevent fraud.
- Service Improvement: To analyse your usage patterns and improve your tbet app experience.
- Customer Support: To resolve your questions or complaints quickly.
- Regulatory Compliance: To meet legal obligations and comply with Anti-Money Laundering (AML) regulations.
- Promotional Communications: To inform you about offers and bonuses, with your consent.
- Security Assured: To detect suspicious activity and keep the platform secure.
5. Data Security
Tbet app uses industry-standard technology to protect your data. The core pillars of our security framework are:
- SSL/TLS Encryption: All communications on the website and app are encrypted.
- AES-256 Encryption: Sensitive data stored in our database is protected with the highest level of encryption.
- Two-Factor Authentication (2FA): Enable 2FA to add an extra layer of security to your account.
- Regular Security Audits: System security is regularly audited by third-party experts.
- Firewall & Intrusion Detection: Unauthorised access attempts are detected and blocked in real time.
- Restricted Access: Only authorized personnel have access to specific data.
Keep in mind, though — no one can guarantee 100% security on the internet. That's why using a strong password and logging out of your account are habits worth keeping.
6. Cookies & Tracking
Tbet app uses cookies to enhance your browsing experience. Cookies are small files stored on your device. We use three types of cookies:
- Essential Cookies: These are essential for maintaining login sessions and ensuring security — they cannot be disabled.
- Functional Cookies: Used to remember your preferences, such as language or theme.
- Analytics Cookies: To understand which parts of the site are used most, helping us improve our services.
You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain features on the site.
7. Your Rights
If you have an account on tbet app, you have several rights regarding your personal data:
- Right to Access: You can request to see what information we hold about you.
- Right to Rectification: You can request corrections to any inaccurate or outdated information.
- Right to erasure: Upon account closure, you may request the deletion of all data beyond what we are legally required to retain.
- Data Portability: You can download your data in a structured format.
- Right to Restrict Processing: You can request that we stop using your data for specific purposes.
- Marketing Opt-Out: You can opt out of promotional messages at any time.
To exercise these rights, support@tbetapp.netvia email or reach us through live chat. We typically respond within 7 business days.
8. Child Protection
Tbet app strictly does not collect data from or provide services to anyone under the age of 18. Age verification is mandatory during our registration process.
If we become aware that anyone under the age of 18 has registered on our platform, that account will be closed immediately and all associated data will be permanently deleted.
9. Data Retention
Tbet app does not retain data longer than necessary. Retention periods vary depending on the type of information:
| Data type | Retention Period |
|---|---|
| Account details (name, mobile number, etc.) | For the duration of active account + 5 years after closure |
| Transaction Records | 7 Years (Legal Obligation) |
| KYC Documents | 5 years after account closure |
| Support Contact | 3 Years |
| Logs & Technical Data | 90 days |
| Cookies Data | Up to 30 days |
Once the retention period expires, data is automatically deleted from our systems or anonymised so it can no longer be linked to you.
10. Changes to This Policy
Tbet app may update this privacy policy from time to time, due to new legal requirements, platform changes, or service improvements.
If we make any significant changes, we'll notify you via email or an in-platform notification. Continued use of the platform after any changes will be taken as your acceptance of the updated policy.
We recommend checking this page occasionally. The "Last Updated" date at the top of the page will tell you when the most recent changes were made.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please don't hesitate to get in touch. Our data protection team is available 24/7, seven days a week.
- Email: support@tbetapp.net
- Live Chat: Chat with us directly from the tbetapp.net homepage
- Response Time: Typically within 7 business days
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